The business goals in creating this Getting Started Tutorial were:
- To grow product sales.
- To make training more readily available to new customers, especially those running a 30 day trial version.
- To reduce the demand on the Product Manager’s time in delivering face-to-face instruction.
This course covers everything from the basics, beginning with an overview of the ContentAgent architecture and the interface and then delves into more detail on the various user tabs within the application.
The course was built in Articulate Storyline and includes branching, module tracking, voice-over, a full transcript for key word search and a resume feature so users can dip in and out of the training as required.